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roles & skills

Sr User Interface/Accessibility Engineer

  • Design flows, wireframes, mock-ups, comps, dHTML prototypes, visual interfaces and interactions of web-based applications and sites.
  • Manage implementation of the user interface design.
  • Establish, and monitor conformance to, HCI and Accessibility standards
  • Work with the product, requirements and development teams to design online user experiences.
  • Consult with clients and other project team members to design, build and manage web sites.
  • Develop installation program for websites.
  • Negotiate contracts/agreements with software/service vendors and other internet companies.
  • Maintain and provide ongoing design of the website, promos and ad banners, seasonal content specials and custom chat launcher design for partners.

Project Lead

  • Design and establish the overall project goals and timelines.
  • Establish processes for management of design requirements throughout product development lifecycle.
  • Establish processes for product release.
  • Typically work with cross-functional teams to translate customer needs and technology directions into product definitions.
  • Design, plan, and coordinate work teams.
  • Provide technical support to project team members.
  • Adapt complex application feature requirements to functional designs.
  • Design and implement components required for complex application features.
  • Manage activities of business analysts, systems analysts, developers, documentation team.
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Business Analyst

  • Review, analyze, and evaluate business systems and user needs.
  • Formulate systems to parallel overall business strategies.
  • Write detailed description of user needs, program functions, and steps required to develop or modify computer programs.
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Documentation Specialist

  • Prepare and/or maintain documentation pertaining to programming, systems operation and user documentation.
  • Translate business specifications into user documentation.
  • Plan, write, and maintain systems and user support documentation efforts, including online help screen.

User Interface and Web Design by Susan Wade
swade@swadeworx.com, www.swadeworx.com, (404)210-9422


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Webmaster

  • Develop and maintain company internet, intranet and extranet sites.
  • Performs backups and ensures user accessibility to the site.
  • Monitors site traffic and helps scale site capacity to meet traffic demands performance.
  • Improves the company's efficiency and designs the look and feel for the site.
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Technical Support Manager/ Supervisor

  • Plan, direct and manage the daily operation of a systems or software technical support department.
  • Supervision and hiring authority of teams of 2 to 40 Support Analysts.
  • Responsible for establishing procedures and policies for Service Level Agreements, escalations, quality assurance monitoring and training.
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Senior Technical Trainer

  • Design and conduct technical training programs.
  • Determine training objectives.
  • Write training programs, including outlines, text, handouts, tests, and design laboratory exercises.
  • Lecture classes on use of systems and software.
  • Administer written and practical exams and write reports to evaluate trainees' performance.
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